FAQ
We want to keep you informed. Anytime you have questions
please feel free to call and ask. We are here for you!
Q. I purchased a box of diabetic strips in May of 2001. How long does my supplier have to file a claim?
A. Federal law requires your supplier to submit a claim within one year from the date of service.
Q. I lost my Medicare card. How do I get a new one?
A. If you lose your card, contact your local Social Security office or Cigna Healthcare Service Center immediately to get a new one. Another alternative is to go to http://www.Medicare.gov.
Q. Does Medicare Part B pay for prescription drugs?
A. Medicare does not cover most prescription drugs. However, if coverage guidelines are met, Medicare allows payment for some immunosuppressive, oral antiemetic, and nebulizer drugs.
Q. My husband and I are traveling out of the country during the holiday season. If I purchase my medical supplies outside of the United States, will Medicare pay me back?
A. No. By law, Medicare does not cover supplies or services received outside the United States. The United States includes the 50 states, District of Columbia, Commonwealth of Puerto Rico, Virgin Islands, Guam, American Samoa, and the territorial waters adjoining the above land areas.
Q. Why is it important to have written verification (a "pick-up slip") when I return a piece of medical equipment?
A. If, at any time, you return a piece of medical equipment to a supplier, please obtain written verification that you have done so. Written verification can be obtained at the place of business or provided by the store employee who drives to your home to pick up the equipment. The written verification must include the correct return date of the item and your dated signature. This documentation helps Medicare recover any money received in error by the supplier, and could prevent fraudulent billing.
Q. I rented a wheelchair for four and a half months. However, my supplier billed Medicare for five months. I called the Palmetto GBA service center and was told that this is the policy. Is that true?
A. Per Congress and CMS, Medicare must reimburse your supplier on a "monthly" basis. Rented items such as wheelchairs and hospital beds cannot be reimbursed on a "daily" basis.
Q. I recently moved to another state. How do I update my address with Medicare?
A. To protect you and to ensure your receipt of your MSN, please let your Social Security office know that your address has changed. The number for the Social Security Administration is 1-800-772-1213.
Q. Although I am able to walk, I have a difficult time walking long distances. Would Medicare allow payment for a wheelchair?
A. Medicare wheelchair coverage guidelines indicate that in order to allow payment for a wheelchair, a person with Medicare must be bed or chair-confined without the use of a wheelchair. In this case, Medicare cannot allow payment.
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